- Posted by astkhik
- On September 16, 2015
- activism, cannabis, Cannabusiness, conflict resolution, justice, mindful practice
Conflict is inevitable in the workplace. Whether it’s a conflict with a co-worker or a customer – learning “calm conflict” resolution is key to maintaining balance and order in your work environment.
Hurt and pain is the root of most conflicts. Your success in using “calm conflict” resolution will be dependent upon the ability and willingness of the parties involved in the dispute. The parties have a basic choice – to either:
- Try to resolve the conflict internally, or
- Seek redress of their dispute in the court system.
Alternative dispute resolutions, such as mediation and arbitration, continue to gain in popularity and effectiveness because they present an alternate option to filing a lawsuit in a court of law (and can be much more cost effective for the disputing parties). The financial, psychological, and emotional cost of litigation is cost prohibitive for the average American. The vast majority of people in the United States simply cannot afford access to the court system.
One of the first steps in utilizing “calm conflict” is to recognize that the person(s) – with which you have a conflict – is a human being. Sharon Salzberg stated, “We often get caught up in our own reactions and forget the vulnerability of the person in front of us.” See the person in front of you. Hear the person in front of you. Listen and try to understand what lies at the root of the issue. Then, seek out a neutral person that can help the disputing parties settle their conflict. Sometimes, the presence of a neutral third party can help the parties remain calm as well!
Look for future blogs outlining additional techniques for “calm conflict” resolution. Peace.